Privacy Policy

Last Updated: July 15, 2026

1. Introduction

At WaveLength Gaming, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our gaming facilities, or participate in our events.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services. By accessing our website, visiting our gaming club, or using our services, you consent to the collection, use, and disclosure of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name, email address, phone number, and postal address
  • Username and password for your WaveLength Gaming account
  • Payment information when you purchase services or memberships
  • Demographic information such as age and gender
  • Gaming preferences and history
  • Information you provide when participating in surveys, contests, or promotions

2.2 Automatically Collected Information

When you visit our website or use our facilities, we may automatically collect certain information, including:

  • IP address and device information
  • Browser type and operating system
  • Pages viewed and links clicked
  • Time spent on our website and services used
  • Geographic location information

2.3 Security Footage

For security purposes and the safety of our customers and staff, our physical premises may be monitored by CCTV cameras. This footage is stored securely and only accessed when necessary for security or legal requirements.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Create and manage your WaveLength Gaming account
  • Personalize your experience and deliver content relevant to your interests
  • Send promotional materials, updates, and notifications
  • Respond to your comments, questions, and requests
  • Conduct research and analytics to understand user behavior
  • Monitor and analyze trends, usage, and activities
  • Protect against, identify, and prevent fraud and other illegal activities
  • Comply with legal obligations and enforce our terms and policies

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information to protect the rights, property, or safety of WaveLength Gaming, our customers, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal data. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You have the right to request access to your personal data.
  • Correction: You have the right to request that we correct inaccurate or incomplete information about you.
  • Erasure: You have the right to request that we delete your personal data in certain circumstances.
  • Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Data portability: You have the right to request that we transfer your personal data to another service provider.
  • Objection: You have the right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our website. Cookies are small data files that are placed on your device when you visit a website, which allow us to collect information about your device identifiers, IP address, web browsers used to access the website, pages viewed, time spent on pages, and links clicked.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may be inaccessible or not function properly.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

9. Third-Party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

WaveLength Gaming
5 Tech Park Drive
Melbourne, VIC 3000
Australia
Email: [email protected]
Phone: +61 3 9123 4455